Got Questions? We have the answers!

You can view shipping rates by adding items to your shopping cart and proceeding through the check out process. Shipping is based on weight and location and also what shipping option you choose.

You will be notified via email the day your order is scheduled to ship. If you are not getting these check spam.

At this time We only ship to the United States.

It does not happen often, but from time to time, we have had a package arrive damaged due to issues with the carrier. If this is the case, and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered. We ask that you please photograph your package and the damage before doing anything else with the order. WE NEED THESE PHOTOS IN ORDER TO FILE A CLAIM.  We will then contact the carrier and let you know what the next step would be to rectify the situation.

Sometimes, for reasons out of our control, packages get delayed during transit. Normally, this is not a major cause for concern due to all the coolant in your box, as long as it is just a 24 hour delay. If your package is being delayed, please make sure to contact Us with your name and order number. We will look into this matter immediately and get back to you with an update as soon as we can.